Accessibility
Accessibility at MCNY
The Museum of the City of New York provides specialized resources to support and enhance the experience of all visitors, including those with disabilities, their peers, and families.
The Museum is guided by the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, as amended, and Title VI of the Civil Rights Act of 1964. Consistent with these federal laws and other requirements, it is the policy of the Museum to provide reasonable accommodation with respect to admission or access to Museum facilities, programs, or activities, unless such an accommodation would cause undue hardship.
Visitors who require an accommodation can contact the Museum at 917.492.3333 or info@mcny.org with any questions before your visit to discuss your needs.
A single-stall, all-gender, ADA-compliant restroom is located on the Ground Floor. Additional ADA-compliant restrooms with changing stations are located on the Ground and Third Floors.
Drinking fountains are located on the Ground and Third Floors. Personal water bottles are allowed but may not be used in Museum galleries.
The Museum offers free admission to personal care assistants coming to the Museum in support of visitors with disabilities. The offer is administered in person at the Museum Ticket Desk. Service dogs are also welcome at the Museum. Pets and emotional support animals are not allowed in the Museum.
The Museum is located at 1220 Fifth Avenue, between 103rd and 104th Streets.
By Public Transportation:
Accessible public transportation options are available. For more information about public transit accessibility, please visit the MTA Guide to Accessible Transit.
Subway The closest subway station is the 6 train at Lexington Avenue and 103rd Street. The closest wheelchair accessible subway station is the 96th Street Q train.
Bus M1, M2, M3, M4, and M106 buses equipped with wheelchair lifts stop between 103rd and 104th Streets on Madison Avenue going uptown and on Fifth Avenue going downtown.
By Vehicle:
Parking Garages:
- SP+ Parking: 14 East 103 Street; 212-241-5125
- MPG Parking: 10 East 102 Street; 212-490-3460
- MPG Parking: 1568 Madison Avenue at 106th Street; 646-739-0403
- Icon Parking: 12-14 East 107th Street; 212-722-9498
Street Parking:
On Fifth Avenue: Metered parking (up to 2 hours) from 8:00 am to 7:00 pm, except Sundays.
On 104th Street between Fifth and Madison Avenues:
- South Side: No parking from 11:30 am to 1:00 pm Tuesdays and Fridays.
- North Side: No parking from 11:30 am to 1:00 pm Mondays and Thursdays.
On 103rd Street between Fifth and Madison Avenues:
- South Side: No parking from 11:30 am to 1:00 pm Tuesdays and Fridays.
- North Side: No parking from 11:30 am to 1:00 pm Mondays and Thursdays.
By Bike:
Citi Bike: The closest Citi Bike station is at Fifth Avenue and 103rd Street.
Please check signage and municipal transportation websites for updates on parking, transit alerts, etc.
Single strollers are permitted in the galleries, at the discretion of gallery guards. The Museum will not hold or store luggage. All bags are subject to inspection.
The Museum’s accessible ramp entrance is available on East 104th Street between Fifth and Madison Avenues. All levels of the Museum and our auditorium, Ronay Menschel Hall, are accessible by elevator.
Wheelchairs:
Motorized wheelchairs are permitted at the Museum. Manual wheelchairs are available free of charge (subject to availability). Please ask at the Security Desk for assistance.
Exhibition Text Transcripts:
Large print and high contrast transcripts of exhibition texts are available online here. On-site, you can access the digitized wall text via a QR code in the Museum Guide.
Gallery Lighting:
Lighting in the galleries may be dimmed to protect the art.
Assistive Listening Devices:
Radio frequency (RF) assistive listening devices are available upon request for all events in our auditorium, Ronay Menschel Hall, please ask a staff member for assistance. ASL interpretation and CART (Computer Aided Realtime Transcription) are also available for events with at least two weeks’ notice, please contact us at info@mcny.org or 917.492.3333 to make a request.
Open Captioning:
All exhibition videos include open captions.
Descriptive Tours:
ASL interpretation for guided tours are available upon advance request, please just provide a note in our Tour Request Form here. For more information on private and group experiences, click here.
Sensory Resources:
We have a Sensory Guide available to view, download or print.
Noise reduction headphones are available free of charge (subject to availability), please ask at the Ticket Desk for assistance. Visitors may take the headphones around the Museum to help ease sensory stimulation.
Exhibition Text Transcripts:
Large print and high contrast transcripts of exhibition texts are available online here and can be translated into Spanish, Simplified Chinese, Portuguese, Korean, Japanese, and French, powered by Google Translate. On-site, you can access the digitized wall text via a QR code in the Museum Guide.
Film Translation:
The Museum’s Timescapes film is translated into Spanish, French, and Mandarin via headsets available free of charge (subject to availability), please ask at the Ticket Desk for assistance.
The Museum is committed to facilitating the accessibility of our website www.mcny.org, which is currently maintained in alignment with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 AA guidelines.
See Accessibility Maps Below:
